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We are excited to offer the Fairphone Fairbuds. With these new and improved earbuds, Fairphone is bringing a premium sound that is designed to last to the earbuds category.

 

The Fairbuds are some of the most repairable earbuds on the market, with replaceable batteries (for the earbuds and charging case) and a modular design.

 

Fairbuds provide you with:

 

  • Superior sound quality and Active Noise Cancelling (ANC) with a total of six microphones.

  • Two-point Bluetooth for seamless connectivity when switching between devices.

  • A battery that can last up to 26 hours.

  • Sweat and weather resistance with an IP54 certification.

  • Fairbuds app compatibility.

 

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Fairbuds
User Guide, FAQ's,
Troubleshooting

How to turn Fairbuds On/Off

To turn on the earbuds, simply take them out of the charging case.

To turn off, place the earbuds back into the charging case.

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How to charge Fairbuds

The Fairbuds charge when connected with a standard USB-C cable.

 

We recommend a power output of 5V - 0.5A.

 

  • The battery capacity is 45 mAh (earbuds), 500 mAh (case).

  • Battery life: 22 hours (with ANC activated), 26 hours (without ANC).

  • Charging time: 2 hours for a full charge. 10-minute charge for 1.5 hours of playback.

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How to connect via Bluetooth

You can connect the Fairbuds to your phone or any other device via Bluetooth.

 

In general, the Fairbuds are compatible with any device with Bluetooth using codecs AAC, SBC. They support Bluetooth version 5.3 and support Bluetooth Low Energy (BLE).

 

The Fairbuds are compatible with all Fairphones, even Fairphone 1, as well as other brands.

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How to pair with a new device

  1. Insert both earbuds into the charging case, and press the case button for 3 seconds. The LED will blink in BLUE three times.

  2. (On Android) Open the Bluetooth menu via Settings → Connected devices → Pair new device.

  3. The earbuds should automatically show up as Fairbuds.

  4. Tap Fairbuds to connect. You will hear a voice notification via the Fairbuds that says Connected.

  5. If you can not pair your Fairbuds, make sure they are not linked to another active device. If so, disconnect them by turning off Bluetooth on the device or even unpair the device(s).

  6. With dual point connectivity, you can connect up to two devices simultaneously.

  7. Just press the pairing button for 3 seconds again, until you hear that familiar “Pairing Mode" prompt, then select the Fairbuds on your device to switch seamlessly between your two connected devices.

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How to unpair your Fairbuds

To clear the pairing records or reset your Fairbuds:

 

  1. (On Android) Open the Bluetooth menu via Settings → Connected devices → Press the cogwheel to the right of Fairbuds. Press Forget and confirm.

  2. In case of issues (like mono instead of stereo): please unpair the Fairbuds and pair them again.

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Fairbuds Controls

​Calls

 

To accept and hang up calls, tap on the side of either earbud:

 

  • Tap or swipe up to accept an incoming call.

  • Press and hold to end an ongoing call.

  • Swipe down to reject an incoming call.

 

Audio (music, podcasts)

 

To control audio, tap on the side of either earbud:

 

  • Tap once to pause or resume playback.

  • Tap twice to go to the next song.

  • Tap three times to go back to the previous song.

 

Volume

 

To adjust the volume:

 

Swipe up and down on either earbud to control volume

 

Active Noise Cancelling (ANC)

 

The Fairbuds have a dedicated button to drown out all distractions if things get a little noisy.

 

Actively cancel out the noise with the ANC button on the right earbud.

 

A crisp “Noise-canceling” voice prompt will notify you of the active noise cancellation kicking in.

 

Long press on the right earbud to toggle between one of three different noise-canceling modes:

 

  • Activate noise-canceling (ANC ON) - ambient noise is canceled out.

  • Ambient Sound (Voice through) - keeps important sounds audible.

  • Active noise-canceling off - (ANC OFF).

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What are the Technical Specifications of the Fairbuds?

  • Battery: 45 mAh (earbuds), 500 mAh (case)

  • Battery duration: 26h

  • ANC: Yes

  • Ambient sound mode: Yes

  • Special features: ENC/wind noise reduction

  • Spare parts: LIR1054 battery, silicone ring (battery tray cover), silicone eartip, inner case (button, status LED, USB-C), charge case battery (500mAh), outer shell (magnets, hinge, protection)

  • Bluetooth Range: 10 m

  • Bluetooth & codes: Bluetooth 5.3 SBC & AAC

  • Charging time: 2h (case + earbuds), 10min for 1.5h playback

  • IP Rating: IP54

  • Size earbud: 28.7mm*24.6mm*21mm

  • Size case: 65mm*65mm*27mm

  • Weight: 78gr total, ~5gr per earbud

  • Multipoint calling: Dual

  • Smart assistant: Google Assistant and Apple Siri

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Why have you launched Fairbuds?

Fairphone is changing the industry from within. It's our mission to establish a viable market for sustainable consumer electronics. We also recognize the demand and changing technology on the market. Many of the same problems around e-waste and issues in the supply chain that we see with smartphones also apply to audio products. In 2021, the Fairphone TWS earbuds were our first step into this new product category. They incorporated longer battery life and Fairtrade gold in the supply chain but were otherwise an off-the-shelf design that was not repairable. Our plan was therefore always to improve on the design later on. The Fairbuds are the result of these efforts.

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What warranty do you offer on the Fairbuds?

There is a standard 2-year warranty on the earbuds.That said, due to the modular design and the repairability, we expect the Fairbuds to last a lot longer than two years.

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Are the Fairbuds water-resistant/waterproof?

The Fairbuds have IP54 certification, meaning they are sweat and weather-resistant, but not completely waterproof.

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What is the Fairbuds app used for?

The Fairbuds app offers users more control over their earbuds by changing the equalizer presets, tuning the Fairbuds to their personal preferences. Next to that, the app offers users quick access to support in the form of a quick start guide, tutorials, support articles and customer service.

 

The app also allows users to update their Fairbuds over time, to ensure longevity of the device, as well as introduce new features, and an occasional bug-fix. Lastly, the app can be used to “dissect” your earbuds, and learn more about the parts that make up your Fairbuds, and order replacement parts if the Fairbuds require repairs.

 

You can download the Fairbuds app for Android and iOS.

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I cannot be heard

Step 1: Charge and turn on your Fairbuds

 

To charge your Fairbuds, you'll need a standard USB-C cable and a power source. For the best results, use a power source with an output of at least 5V - 0.5A.

 

  1. Place both Fairbuds in the charging case.

  2. Connect one end of the USB cable to a power source.

  3. Connect the USB-C end of the cable to the charging case.

  4. When charging is complete, the light on the charging case will turn green. This can take up to 2 hours.

 

Step 2: Check your Bluetooth audio settings

 

On a Fairphone, you can do this by going to:

 

  1. Settings → Connected devices → Fairbuds → Tap the Gear/Settings icon.

  2. Turn on Phone calls and Media audio.

  3. Check if the issue has gone.

  4. If you're not connected to a Fairphone, refer to the support pages for the device that can't connect.

 

Step 3: Test your Fairbuds with at least one other smartphone or Bluetooth device

 

  1. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  2. Check if the issue has gone.

 

Step 4: Reset your Fairbuds and connect them again

 

  1. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  2. Check if the issue has gone.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

I cannot be hear anything/I hear badly

Step 1: Charge and turn on your Fairbuds

 

To charge your Fairbuds, you'll need a standard USB-C cable and a power source. For the best results, use a power source with an output of at least 5V - 0.5A.

 

  1. Place both Fairbuds in the charging case.

  2. Connect one end of the USB cable to a power source.

  3. Connect the USB-C end of the cable to the charging case.

  4. When charging is complete, the light on the charging case will turn green. This can take up to 2 hours.

 

Step 2: Check your Bluetooth audio settings

 

On a Fairphone, you can do this by going to:

 

  1. Settings → Connected devices → Fairbuds → Tap the Gear/Settings icon.

  2. Turn on Phone calls and Media audio.

  3. Check if the issue has gone.

  4. If you're not connected to a Fairphone, refer to the support pages for the device that can't connect.

 

Step 3: Test your Fairbuds with at least one other smartphone or Bluetooth device

 

  1. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  2. Check if the issue has gone.

 

Step 4: Reset your Fairbuds and connect them again

 

  1. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  2. Check if the issue has gone.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

I hear strange noises/sounds

Step 1: Reset and re-pair the Fairbuds

 

  1. Place both Fairbuds in the charging case.

  2. Press the button on the charging case for 10 seconds until the LED blinks white, then close the case for at least 5 seconds.

  3. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  4. Check if the issue has gone.

 

Step 2: Test your Fairbuds with at least one other smartphone or Bluetooth device

 

  1. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  2. Check if the issue has gone.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

I cannot use the controls

Step 1: Charge and turn on your Fairbuds

 

To charge your Fairbuds, you'll need a standard USB-C cable and a power source. For the best results, use a power source with an output of at least 5V - 0.5A.

 

  1. Place both Fairbuds in the charging case.

  2. Connect one end of the USB cable to a power source.

  3. Connect the USB-C end of the cable to the charging case.

  4. When charging is complete, the light on the charging case will turn green. This can take up to 2 hours.

 

Step 2: Reset and Re-Pair the Fairbuds

 

  1. Place both Fairbuds in the charging case.

  2. Press the button on the charging case for 10 seconds until the LED blinks white, then close the case for at least 5 seconds.

  3. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  4. Check if the issue has gone.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

The Fairbuds XL do not charge/turn on

Step 1: Try a different charger and cable

 

It is possible that the charger or cable you're using is malfunctioning. To check this:

 

  • Try to charge the Fairbuds with at least one more charger and cable.

  • Use each charger and cable to charge a different device that uses USB-C, like a smartphone or another pair of headphones. If those devices don't charge as well, it means the problem is in the charger or cable.

  • If you are charging from a computer or laptop, try charging from a wall outlet.

 

Step 2: Check the USB-C Port

 

Make sure the USB port of the Fairbuds is not too dirty or full of lint. If dirty, we suggest cleaning it by giving it a quick spray with a compressed air can. Alternatively, you can try to push out lint with a sharp plastic or wooden pick.

 

Be careful not to damage the USB connector - such damage is not covered by our warranty.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

The Fairbuds battery drains fast

Fully discharge and recharge the battery

 

Use your Fairbuds until the battery runs out. When it reaches 0%, they will turn off automatically.

 

Next, charge them to 100%. The Fairbuds take approximately 2.5 hours to charge from 0% to 100%. When plugged in and charging, the indicator light next to the charging port will shine in red.

 

When the Fairbuds are fully charged, the red light on the side of the charging port will turn green

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

I cannot connect via bluetooth

Step 1: Charge your Fairbuds

 

To charge your Fairbuds, you'll need a standard USB-C cable and a power source. For the best results, use a power source with an output of at least 5V - 0.5A.

 

  1. Place both Fairbuds in the charging case.

  2. Connect one end of the USB cable to a power source.

  3. Connect the USB-C end of the cable to the charging case.

  4. When charging is complete, the light on the charging case will turn green. This can take up to 2 hours.

 

Step 2: Connect to a different device

 

Test your Fairbuds with at least one other smartphone or Bluetooth device

 

  1. Place both Fairbuds in the charging case.

  2. Press the button on the charging case for 3 seconds to activate pairing mode (the LED will blink blue 3 times).

  3. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  4. Check if the issue has gone.

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Step 3: Reset your Fairbuds

 

  1. Place both Fairbuds in the charging case.

  2. Press the button on the charging case for 10 seconds until the LED blinks white, then close the case for at least 5 seconds.

  3. On your smartphone or Bluetooth device, make sure that Bluetooth is enabled, and select Fairbuds from the list of devices.

  4. Check if the issue has gone.

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Still having problems? Contact us at fairphonesupport@icemobility.com

**If you purchased your product less than 30 days ago, please contact the place of purchase for warranty and returns support.

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